Brayn Wills

Would you drive a car without a speedometer or fuel gauge? No, right? Because you wouldn’t know how fast you’re going or how much fuel you have left.  Similarly, managing knowledge without tracking key knowledge management metrics can leave you feeling lost and unsure of your progress. Knowledge management metrics provide valuable insights into the...

Did you know that lawyers spend only 2.3 hours (29% of an 8-hour workday) on billable tasks?  This happens when legal expertise is scattered across countless emails, documents, and individual lawyers’ minds. Efficient legal knowledge management (LKM) can help tackle this. LKM helps capture, organize, store, and share legal knowledge to improve efficiency, consistency, and...

Knowledge base software is a powerful tool for creating self-help content, empowering customers, streamlining support, and driving business growth.  But with so many platforms out there, which knowledge base software features should you consider for maximum efficiency?  From intuitive search functions and content categorization to customization and analytics, the best knowledge base features are designed...

Knowledge management has always been an uphill battle for organizations, with traditional methods such as paper files, emails, and spreadsheets often creating more chaos than clarity. But with AI knowledge management software, all that changes! It offers a robust solution by centralizing knowledge, automating organization, and making search functions smarter. With features like intelligent search,...

Our data-driven world offers unprecedented opportunities but presents the daunting challenge of navigating this maze and extracting the knowledge we need when needed.  A knowledge management portal can help. Poor knowledge sharing costs large businesses an average of $47 million annually. A well-implemented knowledge management portal can significantly reduce these losses by streamlining onboarding, improving...

Information is the lifeblood of any successful organization, but managing and sharing knowledge effectively can be a significant challenge, especially as companies grow and become more complex.  A well-designed employee knowledge base can be the solution to these problems. A knowledge base centralizes and organizes critical information, empowering employees to find answers quickly, collaborate more...